About the Role
We are seeking a proactive and customer-focused Customer Relationship Officer to join our Customer Service team at our Cochin branch. The role involves handling customer interactions, resolving queries, and ensuring a smooth and positive post-sales experience. Freshers with strong communication skills are encouraged to apply.
Key Responsibilities
- Handle customer interactions through calls, emails, and in-person communication
- Resolve customer queries and concerns in a timely and professional manner
- Ensure a smooth post-sales experience for customers
- Maintain accurate customer records and follow-up details
- Coordinate with internal teams to address customer requirements
- Build and maintain positive relationships with customers
Candidate Requirements
- Freshers are welcome to apply
- Strong verbal and written communication skills
- Customer-centric attitude with problem-solving abilities
- Ability to handle customer interactions professionally
- Willingness to learn and adapt in a service-oriented role
